Privacy Policy

Visalia Appliance Repair Pros (“we”, “us”) is a licensed, insured, BHGS-registered appliance repair company based at 610 S Conyer St, Visalia, CA. This policy explains, in plain language, what information we collect when you visit our website, call us or book a repair, why we need it, and the choices you have.

1. Who we are

This website and our repair service are run by Visalia Appliance Repair Pros, a local business serving Visalia, Tulare, Exeter, Farmersville, Goshen, Ivanhoe and Yettem. We are the business responsible for your personal information. You can reach us 24 hours a day at (559) 597-1018 or contact@appliancerepairvisaliaca.com.

2. Information we collect

When you book or contact us. Through our booking form, by phone or by email, we collect your name, phone number, email address (optional), street address or ZIP code, the appliance type and brand, a description of the problem, and your preferred day and time.

During your repair. Our technician records the appliance’s model and serial number, what failed, the parts used, your written estimate and your invoice. We may photograph the appliance, its model tag or a failed part to document the repair or support a warranty claim. We never photograph you or your home beyond what the repair needs, and we only use a photo publicly with your permission.

When you pay. We record the amount, date and payment method so we can issue your invoice and keep accurate business records.

When you use our website. Basic technical data, such as your browser type, device, the pages you visit and your approximate location, may be collected through cookies and similar tools (see section 5).

3. How we use your information

• To confirm, schedule and carry out your appliance repair
• To call or email you about your appointment, estimate, invoice or warranty
• To order the right parts for your model before we arrive
• To honor our 90-day parts and labor warranty and handle manufacturer warranty claims
• To keep the service records California requires of registered appliance service dealers
• To answer your questions and improve our website and service

4. Who we share it with

We do not sell your personal information, and we do not share it for advertising. We share it only when it’s needed to serve you or required by law:

• Service providers who help us run the business, such as scheduling, email, payment and website hosting tools. They may use your information only to provide their service to us.
• Parts suppliers and manufacturers, when we order a part for your model or file a warranty claim on your behalf.
• Regulators and authorities, such as the California Bureau of Household Goods and Services (BHGS), when the law requires it.

5. Cookies, analytics and maps

Our website may use cookies and analytics tools to understand which pages are useful and how visitors find us. Some pages include an embedded Google Map and use Google Fonts, which means Google may receive your IP address and browser details under its own privacy policy. You can block or delete cookies in your browser settings; the site will still work, though some features may not load.

6. Calls and emails from us

We contact you about the repair you asked for: to confirm your appointment, update you on parts and send your estimate or invoice. We don’t add you to marketing lists without your consent. If we ever send you a newsletter or offer, every message will include an easy way to stop.

7. How long we keep it

We keep repair records, estimates and invoices for as long as California requires registered appliance service dealers to keep them, and as long as needed for tax, accounting and warranty purposes. Booking requests that never become a repair are deleted once they’re no longer needed. When we no longer need your information, we delete or securely destroy it.

8. Your California privacy rights

If you live in California, you can ask us to:

• Know what personal information we hold about you and how we use it
• Correct information that’s inaccurate
• Delete your information, unless we must keep it by law (for example, repair records and invoices)
• Opt out of the sale or sharing of your information. We don’t sell or share it, and we honor Global Privacy Control (GPC) browser signals.

To make a request, call (559) 597-1018 or email contact@appliancerepairvisaliaca.com. We’ll confirm your identity, usually by matching the phone number or address on your repair record, and respond within the time the law allows. You can also use an authorized agent. We will never charge you more or treat you differently for using these rights.

9. Children’s privacy

Our website and services are meant for adults. We don’t knowingly collect personal information from children under 13, and we ask that an adult 18 or older book the repair and be home during the visit.

10. How we protect it

We limit access to your information to the people who need it to serve you, use password-protected business tools, and keep paper records secure. No system is perfectly secure, but if we ever learn of a breach that affects your information, we’ll notify you as California law requires.

11. Changes to this policy

We review this policy when our tools or the law change. The “Last updated” date at the top shows the latest version; important changes will also be noted on this page.

12. Contact us

Questions or a privacy request? Contact Visalia Appliance Repair Pros, 610 S Conyer St, Visalia, CA 93277. Phone (559) 597-1018 (24/7) or email contact@appliancerepairvisaliaca.com.